Welcome to the Privacy Policy of Scaletra Adventure Limited (“Scaletra,” “we,”
“us,” or “our”). Scaletra provides a digital platform that encourages remote control car
enthusiasts to explore the outdoors and gather meaningful data of their driving activity. This
Privacy Policy applies to the following services operated by Scaletra (collectively, the “Service”):
This Privacy Policy explains what Personal Data (defined below) we collect, how we
use and share that data, and your choices concerning our data practices.
This Privacy Policy
constitutes an integral part of our Terms of Service.
Please read this Privacy Policy before using our
Service or submitting any Personal Data to Scaletra and contact
us if you have any questions.
Information We Collect
When you contact us or interact with our Service, we collect information that alone or in
combination with other information could be used to identify you (“Personal Data”) as follows:
Personal Data You Provide to Us: We collect Personal Data when you sign up for our Service
through the Scaletra App. The Personal Data collected during these interactions may vary based
on what you choose to share with us, but it may include any of the following:
- Account Data: When you sign up, some information is required to create an
account on our Service, such as your first name, last name and email address.
- Social Media Data: We have pages (“Social Media Pages”) on social media
sites like Facebook and Instagram (each a “Social Media Site”). The platforms that host our
Social Media Pages or Social Media Features may provide us with aggregate information and
analytics regarding the use of our Social Media Pages and Social Media Features.
- User Generated Content: User-generated content, such as profile pictures,
photos, images, posts, comments, questions, messages, user interactions, and other content
or information that you generate, transmit, or otherwise make available on the Service, as
well as associated metadata. Metadata includes information on how, when, where and by whom a
piece of content was collected and how that content has been formatted or edited. Metadata
also includes information that users can add or can have added to their content, such as
keywords, geographical or location information, and other similar data.
- Additional Information: To help improve your experience or enable certain
features of the Service, you may choose to provide us with additional information, such as
your date of birth/age, height, weight, gender, profile picture, city of residence,
community username, statistics on your recording history and your photographs of trails.
Information We Generate From Your Use of Our Service: When you visit, use, interact and register
with the Service, we may automatically generate certain information about your visit, use,
interactions or registration. For example, we may monitor the number of people that visit our
Site or Scaletra Apps, peak hours of visits, which page(s) are visited on our Site or Scaletra
Apps, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and broad
geographical information. In particular, the following information is created and automatically
logged in our systems:
- Log Data: Information that your browser automatically sends whenever you
visit the Site or Scaletra Apps. Log data includes your IP address (so we understand which
country you are connecting from when you visit the Site or Scaletra Apps), browser type and
settings, the date and time of your request, and how you interacted with the Site or
Scaletra Apps.
- Cookies Data: We use cookies and similar technologies to operate and
administer our Site and Scaletra Apps, make it easier for you to use the Site and Scaletra
Apps during future visits, and gather usage data on our Site and Scaletra Apps.
- Device Data: Includes the model of the device, operating system, and
browser you are using. Information collected may depend on the type of device you use and
its settings. We may also collect data from your device to estimate a variety of metrics
like the time, frequency and duration of, and calories burned during, your activities for
the purpose of calculating your Usage and Activity Data (described below).
- Usage and Activity Data: We collect information about how you use our Site
and Scaletra Apps, such as the types of content that you view or engage with, the features
you use, the actions you take, and the time, frequency and duration of, and calories burned
during, your activities.
- Geolocation Data: If you have enabled location services for an Scaletra App
on your mobile device, we may collect your precise location information based on city,
state, zip code, country, latitude and longitude. Scaletra may also derive your approximate
location from the IP address of your mobile device. Geolocation data is used for purposes of
customizing country specific settings such as the default unit of measurement.
Information We Receive From Third Parties: If you elect to authenticate to our Service using
your account on another service (such as a Facebook, Google, or Apple account), we may receive
from the other service information like your external account name as well as other information
you may choose to make available to us based on your external account settings, such as contact
lists and profile photos (if any). You can stop sharing the information from the other service
with us by removing our access to that other service.
How We Share and Disclose Personal Data?
In certain circumstances, we may share your Personal Data with third parties without further
notice to you, unless required by the law, as set forth below:
- Affiliates: Other companies in our corporate group may help us deliver our
Service to you.
- Vendors and Service Providers: To assist us in meeting business operations
needs and to perform certain services and functions, we may share Personal Data with service
providers, including hosting, cloud services and other information technology services
providers; email communication software providers and email newsletter providers; database
and sales services; customer relationship management, customer engagement, and customer
feedback services; payment processors; security services; and analytics services. Pursuant
to our instructions, these parties will access, process or store Personal Data in the course
of performing their duties to us.
- Business Transfers: If we are involved in a merger, acquisition, financing
due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our
assets, or transition of service to another provider, your Personal Data and other
information may be shared in the diligence process with counterparties and others assisting
with the transaction and transferred to a successor or affiliate as part of that transaction
along with other assets.
- Legal Requirements: If required to do so by law or in the good faith belief
that such action is necessary to (i) comply with legal or regulatory obligations, including
to respond to lawful requests from public authorities and to meet national security or law
enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent
fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Site,
or the public, or (v) protect against legal liability.
- Other Users: Your profile and other User Generated Content (except for
private messages) may be visible to other users of the Service (which may include all users
of the Service or a limited number of users, depending on your privacy settings). For
example, other users of the Service may have access to your information if you chose to make
your profile or other personal information available to them through the Service, and may
also have access to content that you submit to the Service such as when you provide
comments, reviews, survey responses, or share other content. This information can be seen,
collected and used by others, including being cached, copied, screen captured or stored
elsewhere by others (e.g., search engines), and we are not responsible for any such use of
information.
How Scaletra Uses Information?
Scaletra uses the information we collect and receive as follows:
To provide the Services
We use the information we collect and receive to provide the Services, including providing
you
with the ability to:
- Record your activities and analyze your performance: For example, to
compare your past efforts, and analyze your recordings to provide you with interesting
and
useful performance analysis.
- Interact with other users: For example, to participate in challenges,
follow other users, and comment on other users’ posts.
- Keep track of vehicle data: For example, tracking vehicle total mileage
and
runtime, and last driven date.
Subject to your privacy controls, your information, including parts of your profile, name,
photos, users you follow and who follow you, challenges you participate in, your activities,
the
remote control cars you own, and fist bumps and comments you give and receive will be shared
on
Scaletra so that you may be able to participate in the Services, for example to show your
place
on a leaderboard. Your precise location information, such as where you record, may also be
shared on Scaletra, in accordance with your privacy controls.
To protect you and the Services
We use the information we collect and receive to protect users, enforce our Terms of Service,
Acceptable Use Policy, and promote safety. For example, we find and remove content that
violates our terms, such as hate speech or spam, as well as suspend or terminate accounts
that share such content. Scaletra reserves the right to review accounts and user actions on
the Services to ensure compliance with our Terms. You can learn more about how to report
content that violates our terms and standards here.
To assist you with a support request
We use the information we collect and receive to provide support in response to your requests and
comments. Depending on your request, this may require us to access your account, for example, to
troubleshoot or replicate a reported issue.
To improve our Services
We also use the information we collect and receive to conduct research, and to analyze,
develop, troubleshoot, and improve the Services. To do this, Scaletra may use third-party
analytics providers to gain insights into how our Services are used, using aggregated data,
and to help us improve the Services.
To communicate with you
We may also use the information we collect and receive to market and promote the Services,
activities and events on Scaletra, and other commercial products or services, including
using email and push notifications, in accordance with your preferences. We may also contact
you for partnership opportunities, when investigating alleged violations of our terms, or to
send proactive customer support messages.
Data Retention and Exceptions
We keep your Personal Data for as long as reasonably necessary for the purposes described in this
Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g.
for tax, legal, accounting or other purposes), whichever is the longer. Certain data may be retained
for specific reasons, including vehicle data mileage that are kept in our database.
If you have elected to receive marketing communications from us, we retain information about
your marketing preferences until you opt out of receiving these communications and in accordance
with our policies.
To determine the appropriate retention period for your Personal Data, we will consider the
amount, nature, and sensitivity of the Personal Data, the potential risk of harm from
unauthorized use or disclosure of your Personal Data, the purposes for which we use your
Personal Data and whether we can achieve those purposes through other means, and the applicable
legal requirements.
Account Data Deletion and Children’s Privacy
We value your privacy and are committed to protecting your personal information. If for any reason
you would like to delete your data and personal information from Scaletra and our data servers,
follow the steps below. Please note that by following this process, your account and data will be
permanently deleted, and our team will not be able to recover the account.
In-App Deletion instructions:
- Navigate to your User Profile (bottom right icon) rankings and leaderboards.
- Settings (top left gear icon)
- Account
- Delete account
- A prompt will pop-up confirming your request, tap on Delete
- You will now be asked for a 6-digit OTP code that will be sent to the email registered with
the account
- Go to your email’s inbox and look for the email with the subject “Delete Your Account” to
recover the OTP code. If you have signed-up with Scaletra using your Apple, Google or
Facebook accounts, go to the email associated with those accounts.
- Upon confirmation of the OTP code, all your account data and information will be permanently
deleted from our system.
Data Covered
This policy applies to all personal data collected, processed, and stored by Scaletra, including
but not limited to:
- Personal Information: First name, last name, email address
- Usage Data: Interaction history, device information, IP addresses
- Content Data: Images uploaded, likes, comments
Effects of Data Deletion
Please be aware of the following consequences when deleting your account:
- Account Termination: Your account will be permanently deleted, and you will lose access to
all associated services and data, as well as removal from the rankings and leaderboards.
- Content Loss: All user-generated content (photos/videos), settings, and preferences will be
permanently removed.
- Irrecoverable Data: Once data is deleted, it cannot be restored.
Our Service is not directed to children who are under the age of 13. Scaletra does not knowingly
collect Personal Data from children under the age of 13. If you have reason to believe that a child
under the age of 13 has provided Personal Data to Scaletra through the Service, please follow the
steps above to delete their information from our database.
International Transfers
Scaletra is based in Hong Kong. Some of our vendors and service providers may also be located in
Hong Kong or another country. As such, any processing of your Personal Data may involve an
export of your Personal Data outside of your country of residence, including to countries which
may have data protection laws that are less stringent than the laws in effect in the country in
which you are located.
Links to Other Websites
The Site and Scaletra Apps may contain links to other websites, products, or services not
operated or controlled by Scaletra, including Social Media Sites (“Third Party Sites”). The
information that you share with Third Party Sites will be governed by the specific privacy
policies and terms of service of the Third Party Sites and not by this Privacy Policy. By
providing these links we do not imply that we endorse or have reviewed these sites. Please
contact the Third Party Sites directly for information on their privacy practices and policies.
